Contact & Support
We are here for account, billing, and generation questions.
Before writing in
Most answers live in these pages: generation quotas in the Billing & Cancellation Policy, data handling in the Privacy Policy, and service rules in the Terms. If a generation failed, the error shown in the app includes a code — include it in your message; it lets us find the exact event in our logs without asking you for screenshots.
How to reach us
Email: support@chafiktech.com — include your account email and, for billing issues, the Stripe receipt number. We never ask for your password or for card details, and no legitimate CHAFIKTECH email will contain either.
Response targets
Account and technical issues: within 2 business days. Billing disputes: within 5 business days. Security reports: please describe the finding and reproduction steps; we acknowledge credible reports quickly and fix before disclosing.